HP Officejet Pro 8625 Printer Flashing Blue Screen with Error Code 83C0000B

[Harry_Hull]

The printer will not turn off or reset, even when unplugged.  Flashing Blue Screen with core 83C0000B .

Never had a problem with this printer before.

[asmita6658]

Hi @Harry_Hull

Welcome to the HP Support Community. I'd be happy to assist you with the "83C0000B" error. 

Let's try these steps to reset the printer - 

1) Take out the cartridges. 
2) Unplug the power cord from the printer & wall. 
3) Wait for 30 seconds.  
4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not to a surge protector. 
5) Insert the cartridges back into the printer.

Also, try updating the printer's firmware. Download and install the firmware for Win 10 (64-bit) from this link.  

You may also refer to this document for steps to update the firmware - HP Printers - Updating or Upgrading Printer Firmware

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[Harry_Hull]

The carrier for the ink jet cartridges is in the rightmost position and will not move.  I have tried with the power on and off, but to no avail. There is not enough room to remove the cartridges.  Is there a way to release the carrier to slide across where I can remove them?

[Harry_Hull]

I tried to reply earlier, but it must not have gone through, because I don't see it in the thread for this post.  The ink jet cartridge carrier is stuck on the right side of the rail and will not budge.  I can't remove the cartridges.

What does that code mean?  This is very frustrating and I am about ready to toss the printer and never buy an HP product again.  I have owned HP laptops and printers for a long time, but the quality seems to be going downhill and the support to try to fix them is not very responsive.

[asmita6658]

@Harry_Hull

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

Thank you for visiting the HP Support Community.