HP Officejet Pro 8625 cartridge problem.

[CSMGUY]

I have a HP Officejet Pro 8625.  I have a cartridge problem.  The error message reads ' one or more cartridges appear to be damaged.  Remove them and replace with new cartridges.'  When I ask for more info the printer runs a video showing that only the magenta 951 cartridge is the problem.  I've now tried several brand new HP cartridges.  Also tried to reseat them.  No luck.  I can't really figue out how to get into the machine to clean the connection although that seems to be what HP docs suggest.  Thoughts?

[DavidSMP]

@CSMGUY,

Thanks for taking an interest in the HP Support Forums After reading your post I see that you require assistance with ink cartridge errors. It will be a delight to assist you here.

Superb analysis and brilliant diagnosis of the issue before posting. Kudos to you on that score. 🙂

For better clarity and to assist you better I would require more information regarding this:

• Did this happen after a recent power outage or surge?

It could be a possible hardware issue with the printer. For now, try these steps:

Please perform all the prescribed steps from this link: http://hp.care/2tvSMvF  (HP Officejet 8600 Printers - 'Ink System Failure' Errors)

• Step 1: Use genuine HP ink cartridges
• Step 2: Reset the printer
• Step 3: Remove the ink cartridges
• Step 4: Clean the ink cartridges, and then check the error message
• Step 5: Update the printer firmware
• Step 6: Clean the printhead with an automated tool
• Step 7: Remove the printhead
• Step 8: Inspect the carriage path
• Step 9: Reinsert the printhead
• Step 10: Reseat the printhead up to three times
• Step 11: Replace the printhead
• Step 12: Service the printer

Now check for issue resolution. If the issue continues, the contact HP phone support to replace the printer as it is faulty as you’ve tried multiple cartridges and the issue persists. I am being honest about it by keeping your best interest in mind without beating around the bush.

HP Technical Support can be reached by clicking on the following link: http://hp.care/2moMFSc 

(1) Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.

(2) Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.

(3) Once completed click the 'Show Options' icon on the bottom right.

(4) Lastly, scroll down to the bottom of the page and select 'Get phone number.' A case number and phone number will now populate for you.

They will be happy to assist you immediately.

If the unit is under warranty, the manufacturer’s warranty should take care of it for you.

Good luck and keep me posted. I will keep a watch for your reply.

Let me know how it goes and you have a great day!

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care and have a blessed week ahead. 🙂

[DavidSMP]

@CSMGUY,

I read your private message. Please check this YouTube  Video http://hp.care/2pcKTH8 on how to clean the printer's printhead. 

Disclaimer: This is a third party link. Please follow only instructions on it. Do not click on any image, link, ad, download, popup or icon. It is strictly to follow instructions and screenshots (if found) only. Please adhere to this.

If the issue persists, please contact HP phone support for further assistance by following the steps from my previous public post.

If this helps, to simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care and have a blessed week ahead. 🙂

Cheers!

[DavidSMP]

CSMGUY

I read the private post. Thanks for the quick response. It is nice to hear from you again and your time is appreciated greatly.you've displayed great technical prowess, immaculate attitude and immense patience to try and resolve the issue. Kudos to you for that. 🙂

I will not beat around the bush here. I will be candid stating you will be better off replacing the printer with a complete year of hardware warranty and plenty of peace of mind. I don't live in Bill Gates's neighborhood and understand precisely where you come from. Replacing the printhead that costs almost the cost of the printer and finding again that it does not work would mean leaving a  not so good taste in the mouth. It is prudent to replace the printer here by either visiting HP shopping via this link: http://hp.care/2rQLe1b and following the on-screen instructions or contacting HP phone support. by following instructions from my previous post. You could buy an extended warranty on the replacement printer also that best matches your printing requirements and budget.

Now This is my honest opinion keeping your best interest in mind.  Trust me I've done all I can to assist you here. You are a valued HP customer and it has been an absolute privilege to share this platform with you and fabulous to work with you. 

If you think this information helped, then to say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care, stay healthy, keep smiling big and have a blessed year ahead. 🙂

Cheers!

[CSMGUY]

Many thanks to David for his very responsive, information and service oriented responses.  He is an outstanding tech who does his very best to provide assistance and share his expertise.  

[DavidSMP]

@CSMGUY,

I thank you for your professionalism. Have all your question been answered and the issue is taken care of? If so please reply with your response. Thank you for your valuable time.

If you think this information helped, then to say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care and have a blessed year ahead. 🙂