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‎05-04-2019 02:33 PM

HP Recommended
Product: Officejet 8710
Operating System: macOS 10.14 Mojave

I have a two year old HP Officejet Pro 8710.  It prints with regular paper fine, but two different kinds of photo paper jam repeatedly: HP Premium Plus Photo Paper and Kodak Photo Paper.  No paper or debris are noted.  Seems to get jamed in the upper rollers.

19 people had the same question
1 REPLY 1

‎05-04-2019 10:40 PM

HP Recommended

Hi,

What is your used paper-weight?

 

From reviewing the HP Premium Plus Glossy Photo Paper specifications, its media weight is 80 lb while your printer supports lower weights only (up to 75 lb for glossy photo paper).

 

When you load the paper and closed the tray, have you changed the printer settings for Photo Paper, Glossy or whatever media type is used?



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