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‎08-09-2021 07:24 AM - last edited on ‎08-09-2021 01:01 PM by Retired

HP Recommended
Product: Officejet Pro 8715
Operating System: Microsoft Windows 10 (64-bit)

Hello,

I have a problem with the error C9C70000. I have tried to restart it, removing the power cable and everything else but still nothing. Still same message. I can't remove the cartriges because the carriage doesn't move to the position where it's possible to remove it.

Please help

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1 person had the same question
1 REPLY 1

‎08-12-2021 01:42 PM - edited ‎08-12-2021 01:47 PM

HP Recommended

@micj1420

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help,

I understand that you are unable to remove the cartridges since the carriage won't move

 

You can try updating the Firmware from this Link: https://support.hp.com/us-en/drivers Look for jams and obstruction inside the printer and try to move the carriage manually. For instruction: Click here

 

If the issue persists, please check your private message icon on the upper right corner of your HP Support Community.

Next to your profile Name, you should see a little blue envelope.

 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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