HP Officejet Pro 8715 won't print properly

[HarryD86]

Hello,

Recently ordered some new ink cartridges direct from HP for my HP OfficeJet Pro 8715 All-in-One Printer

Installed the cartridges. Tried to print but it came out smeared, faded and barely legible. 

Tried to do all the diagnostics: Clean Printhead, Align Printhead.
Same thing. The test pages are coming out in black only but smeared and faded. No colour.

I will admit that it's been awhile since I last installed new cartridges. I don't print all that much and would usually go to the library rather than pay for new cartridges but since the Covid19 pandemic, that's not an option.

Please help!

[praveen196]

@HarryD86 Welcome to HP Community!

I understand that you are getting smeared, faded and barely legible printouts.

Do not worry. I will try to fix the issue.

Are you able to make the photocopy without any issue?

Please let us know have you performed the troubleshooting steps as mentioned in the below link.

https://support.hp.com/us-en/product/hp-officejet-pro-8710-all-in-one-printer-series/7902014/model/7...

If you performed the same troubleshooting steps. if you still have the same issue.

I would suggest you contact our phone support and check for the support option.

Here is how you can get in touch with phone support.
 

1)Click on this link - www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.
 

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!