HP Officejet Pro 9010 error code B305DFF9

[Michelle437]

The printer is 'dropping out' and showing the error message above on a blue screen with all three 'back', 'home' and 'help' lights flashing below. This is happening many times a day for the past few days. It started when the black cartridge ran low and I chose the use color cartridge option.

I have -

turned the printer off at the wall, left it for 60 seconds, turned it on again

made sure the printer is plugged directly into the power point

reinstalled printer drivers

To use it, i am resetting it each time and it prints fine

It is 3 months out of 12 mth warranty

The computer running it is a DELL Inspiron

Any help is much appreciated

Thank you 

Michelle

[Echo_Lake · Accepted solution]

@Michelle437

Thank you for posting on HP Support Community.

Don't worry as I'll be glad to help,

I understand that your HP printer displaying error code B305DFF9. We'll have to perform a reset on the Printer for this. I have sent you a private message, for more details that cannot be shared in a public post.

Please do check your inbox on the communities page for the private message.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!

[Michelle437]

Hello Echo Lake. It worked brilliantly! Thank you so much for your help. Warm wishes, Michelle

[Echo_Lake]

@Michelle437

Thank you for posting back. 

I am glad to know that you managed to resolve the issue. Please reach out again for any further assistance.

Have a nice day ahead.

[ljscwo]

I am having the same problem.  Do you know how I can get a copy of the reset instructions that can't be shared publicly?

Thanks,

Leslie

[TheCoolest]

Hey I am having the same exact issue. Can you please dm me about what I can do to resolve the issue?

[Angelo57]

HP Officejet Pro 9015 with error code B305DFF9

I have pulled plug and restarted, works for 30  - 60 minutes and than it goes back to flashing and Blue screen.  Please help.

Thanks

[Michelle437]

Hello

This is what worked for my printer.

However, I have to add that it lasted for about 1 week before defaulting to the blue screen and error message.

I hope it works for you.

Best of luck

Michelle 

1. While applying power, press and hold the Power button for 5 sec.  

2. Press BL, BL, BL, BL Buttons, in sequence. Note - BL is the bottom left or the Back icon. Continue to tap on it even when it is not illuminated.   

3. Touch Support Menu.  

4. Press the Right arrow for Reset Menu and Touch OK.  

5. Press the Right arrow for Semi-Full Reset and Touch OK.  

6. Wait for the unit to Power Down/Turn Off.  

7. Press the Power button to turn the Printer On.

[Michelle437]

see above

[Michelle437]

See above.