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HP Recommended
I've run the clean printhead cycles but the quality report shows I'm not getting magenta in sectors 8 and 9 leading to discolored areas on the left hand side of my print outs. Any suggestions or is it time for a new printer?
HP Recommended
I would open the left door, remove the duplex unit and look for any paper debris in the cavity. Use a bright flashlight as paper that has been jammed will be soaked either ink and is sometimes almost invisible. If you find nothing then likely that printhead die has failed and it is time for a new printer.
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I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
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