HP Officejet Pro6968 all in one just stopped working and now giving me the error printer failure

[abblach]

Printer giving me an error of printer failure 0x6100004a

[Alden4]

Hi @abblach,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

The error code 0x6100004a on your HP Officejet Pro 6968 usually indicates a hardware failure, typically related to the printer's printhead or carriage mechanism. Here are a few troubleshooting steps you can try to resolve the issue.

Restart the Printer:

• Turn off the printer.
• Unplug the power cord from the printer and the wall outlet.
• Wait for about 60 seconds, then plug it back in and turn the printer on.
• Check if the error persists.

Check for Paper Jams:

• Open the printer’s front door (where the ink cartridges are).
• Look for any paper jams or debris in the carriage area.
• Gently remove any stuck paper.

Reset the Printer:

• Unplug the printer from the power source.
• Wait for at least 60 seconds.
• Plug it back in and turn it on. This can reset the internal mechanisms.

Clean the Carriage and Printhead:

• Open the printer’s cover and check if the printhead is stuck.
• If it is stuck, gently move it to the center if possible.
• If accessible, use a soft, lint-free cloth to wipe the printhead.

Check the Ink Cartridges:

• Ensure the ink cartridges are properly installed and not clogged.
• If the cartridges are low or expired, replace them with new ones.

Perform a Hard Reset:

• Turn off the printer and unplug it from the power source.
• Wait for 60 seconds, then press and hold the # and 6 buttons on the printer’s control panel while plugging it back in.
• Release the buttons after 30 seconds and let the printer reset.

Check for Firmware Updates:

• Sometimes, firmware updates can resolve errors. If the printer is still functional to some extent, check HP’s website for any available firmware updates and follow their instructions.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support