HP Officejet pro 8600 will not connect to network

[areselle]

This post describes my experience exactly, except there is no way on the Sagemcom fast5660 router to turn the main (as opposed to the guest) security off.  What can I do?

Reg

[sandytechy20]

@areselle

Welcome to HP support community.

Which operating system is installed on the computer to which this printer is connected?

Are you getting any error message while connecting?

Reply with the requested information for more assistance.

Cheers.

[areselle]

I've tried wirelessly from a Windows 10 and Windows 7 computers.  I'm also conntected to the printer by usb from the Windows 7 computer (I've run the troubleshooter through it with no results). When I go through the set up wizard, it says it can't connect to the network that it detects -- no No Filtering  FAIL is the only error message when I print out test results.  

[sandytechy20 · Accepted solution]

@areselle

Reset the printer's network settings

Touch (right arrow), touch Setup, and then touch Network. Touch Restore Network Defaults, and then select Yes. A message appears stating that the network defaults have been restored.

Set up the printer using the Wireless Setup Wizard

1. Set up the printer hardware. See the getting started guide or the setup poster that came with your printer.

2. On the printer control panel, touch (right arrow), touch Setup, and then touch Network.

3. Touch Wireless, touch Wireless Setup Wizard, and then touch OK.

4. Follow the display instructions to complete the setup.

Perform root level uninstallation to remove all the printer related software's.

• In Windows, search for and open Programs and Features.
• Select your HP printer.
• Select Uninstall.
• In Windows, search for and open Devices and Printers.
• In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
• Open up the run command with the "Windows Key + R" key combo.
• Type printui.exe /s and click OK.
• Click on Drivers tab.
• Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
• Select OK.
• Remove all instances of the same.
• Select Apply and OK on the Print Server Properties windows.
• Close Devices and Printers. 
• Restart the PC again.

Download and install printer full feature driver from HP support site:- Click here

(Note: change the operating system if you want driver for different OS)

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[areselle]

Hi sandytech20,

I have done this, and more.  I've gone through your first four steps several times, and although the wireless network is detected, the printer will not connect to it.  The only error message on the print out is 'No Filtering -- Fail"

So, it seems uninstalling and reinstalling the software on all my computers would be beside the point, wouldn't it?

Thanks

[sandytechy20]

@areselle

I am sending you a private message with the steps to reset your printer settings which are specific to your printer model. Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.