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Locked

‎01-05-2022 03:19 PM

HP Recommended
Product: HP Officejet pro X576dw mfp
Operating System: Microsoft Windows 10 (64-bit)

After booting to control panel - once you touch the control panel it freezes. Accessing the device via the NIC, only a partial screen of the EWS is visible. Error discusses network issue.  The firmware is old, can't tell you what it is. I've tried to update with the firmware update tool, it sees the device but will not update. Webjetadmin does not see the device.  I have never been able to successfully perform a factory reset.  Any ideas? 

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