• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
HP Recommended
HP OfficeJet 200 Mobile Printer
Microsoft Windows 10 (32-bit)

My printer shows that the cartridge door is open and will not print. If I press the lid when close, on the top left corner the error goes and I can print, but only while pressing the corner down. I suspect there is a switch or sensor just below that needs adjusting somehow. 

Can anyone help me with this or tell me how to open the case up and either adjust or change the part / sensor?

A document or video on how to dis-assemble would help please.

You can email me directly at

Thank you.

2 REPLIES 2
HP Recommended

@Adrianforbes

 

Welcome to the HP support communtiy.

 

I understand that you are getting a door open error, I am glad to assist you.

Perform a power reset , Reset the printer to recover from printer errors or failures.

  1. Turn on the printer, if it is not already on.
  2. Wait until the printer is idle and silent before you continue.
  3. With the printer turned on, disconnect the power cord from the rear of the printer.
  4. Wait at least 30 seconds.
  5. Plug back the power cable straight to a wall outlet and printer without any surge protector.
  6. Turn on the printer.

Update the printer firmware to install the latest updates

Here are the steps:- Click here

 

Refer to this HP document for further assistance:- Click here

 

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

HP Recommended

Thanks for your help. Actually I stripped the printer down, and I found that the proximity sensor for the door was not working properly. I tested it with a metal probe and found it would work if adjusted. I attached a bigger inductor to the door lid sensor tag - basically glued a metal sleeve on! I re-assembled. It works perfectly time and time again! I could not find any information on how to strip it down, so I had to work it out. Very fiddly!

Thing is, it works perfectly!

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.