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‎01-26-2021 10:05 AM

HP Recommended
Product: HP P4015
Operating System: Microsoft Windows 10 (64-bit)

We have an HP 4015 that connects into some cheque printing software. Previously when we used this on Windows 7 (32bit) with the HP P4015 PCL6 drivers this would work fine and we were able to configure the print jobs within the software.

Since moving to Window 10 (64bit) we are having some issues. Mainly that when we load into the cheque printing software and go to configure print jobs the print job configuration just crashes out. This is if we use the same driver (HP P4014/P4015 PCL6 Class Driver). However if we change to the HP Universal Printing PCL 6 (v7.0.0) then the software does not crash and allows us to configure the print jobs... however this print driver does not give us the necessary paper/tray configuration that we require.

The printer is on USB001 and we have tried speaking with the developer of said software but they just keep saying that it must be a printer port issue as it was working fine in the Win 7 version.

The software is bespoke and written in Delphi so we are wondering if this is part of the issue in that this old code cannot talk to a newer setup. However any suggestions you may have would be greatly appreciated as we need to get off the old Windows 7 machine.

Category:
1 REPLY 1

‎02-02-2021 08:21 AM

HP Recommended

Just to clarify something we have also tried running this while having the printer setup via network and printing to a TCP/IP port which delivers the same issues

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