HP PHOTOSMART C6380 ALL IN ONE PRINTER WILL NOT PRINT/COPY OR SCAN. HAS NEW INK CARTRIDGES

[KelRidge]

Hi all,

In desperate need of some help.

I have a HP Photosmart c6380 All in One printer. I have recently bought a new computer and everything is fine on the computer end but the printer goes through all the noises an motions of printing & copying but nothing happens.

I have tried everything online has said to do including resetting factory settings & all types of nonsense.

This is my last resort, can anyone help me??

[A_Gayathri]

Hi @KelRidge,

Welcome to the HP Support Community

I understand you are facing an issue with your HP PHOTOSMART C6380 ALL-IN-ONE PRINTER. Not to worry I will help you to get a resolution to resolve the issue.

I would suggest you try the Windows built-in drivers. Follow the steps below:

•    Go to Control Panel - Devices and printers - Click on "Add printer" and follow the on-screen instructions.

•    When the page prompts for the drivers, select "Windows update". The driver list will be updated.

•    Click HP, Hewlett Packard, or Hewlett-Packard in the Manufacturer pane, and then click the name of your printer in the Printers pane.

Refer to this document HP printer setup (Windows built-in driver) for help

I hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!