HP PHotosmart 7520 printer alignment

[kzz]

My HP Photosmart 7520  is broken. I have replaced all ink cartridges and the BLACK does not print. I have cleaned the cartridges and the diagnostic page shows BLANK (no color) in the black box. The alignment has FAILED. 

Does anybody know how to fix this? Should I bring it to repair or just buy a new printer?

Thank you! Karen

[Betty0610]

@kzz

Welcome to the HP Support Community.

Are you able to make a copy in black or color?

If you have tried all the steps from this document: https://support.hp.com/us-en/product/hp-photosmart-7520-e-all-in-one-printer-series/5199461/model/51..., it could be a hardware issue with the Printer.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[kzz]

Hi Betty

My printer is printing in color. The cartridge BLACK (not photo black) is not printing. It fails the alignment.

I have tried everything! I have good HP paper, full 564 ink cartridges, etc. and nothing seems to work.

Do you have any other ideas? Is it worth it to take it to Geek Squad at Best Buy to fix, or buy a new one?

Thanks,

Karen

[Betty0610]

@kzz

Are you able to make a copy in black or color?

[kzz]

Yes, I can print and copy  in color. But just black is a NO GO for Copying.

I am wondering if you have any other suggestions for me?

Thanks, Karen

[Betty0610]

I recommend you to contact the HP Support Team as this could be a hardware issue.

Click on this link – www.hp.com/contacthp/

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!