• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎09-28-2022 01:45 AM

HP Recommended
Product: HP PageWide Pro 477dw Multifunction Printer
Operating System: Microsoft Windows 11

Hello Guys,

 

i've noticed that my printer does a restart from time to time (several times a day). If i am at the printer ontime, i can see a blue screen and then it does a restart.

I dont find any notes in the printer web-ui (newest message is low on ink of black; thats the only message of this year).

 

I already did a firmware upgrade (which was shown since several months) as i thought it would fix it. But its still restarting.

I dont have any warranty anymore and i didnt yet try factory reset.

 

 

Is there any way of diving a bit deeper into troubleshooting? Like a real log showing the reason of the crash?

3 people had the same question
3 REPLIES 3

‎10-13-2022 01:39 PM

HP Recommended

Having the same issue, seems to have started shortly after the latest firmware update.

1 person found this reply helpful
Was this reply helpful? Yes No

‎10-13-2022 01:57 PM

HP Recommended

I would suggest as a first step that you perform a factory reset to eliminate any possible corrupt settings. Also make sure that you are plugged directly into the wall and not into any type of surge protector or UPS.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



Was this reply helpful? Yes No

‎10-14-2022 10:43 AM

HP Recommended

Thanks, I have done a factory reset, have not witnessed a restart yet, but I could be missing them, will monitor for a few days.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.