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- HP PageWide Pro MFP 477dw bricked / Where can I download the...

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04-17-2025 03:01 PM
Product: HP PageWide Pro 477dw Multifunction Printer
Hello,
I am encountering the same issue described in the ticket "HP PageWide Pro MFP 477dw firmware update failed, now bricked" : The printer is bricked due to an error during a firmware update.
The solution (in 2019) consisted in downloading the RFU file for the printer from the HP ftp site...but the ftp site is no longer available.
How/Where can I get a RFU file for my HP PageWide Pro MFP 477dw in order to fix it ?
Thank you
Yan
Solved! Go to Solution.
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