• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎02-21-2019 07:01 PM

HP Recommended
Product: HP PageWide Pro MFP 477dw

Often when I press the power button on the front of my HP PageWide Pro MFP 477dw in order to switch it off, I just get the "Shutting down ..." message with the accompanying progress circle twirling away ... forever. It just sits there and doesn't shut down no matter how long I leave it for. I tried long pressing the power button to force it to shutdown but it has no effect. The only solution is to unplug the printer. Next time I switch the printer on, it has the cheek to complain that it wasn't shutdown properly!

 

Why does it behave like this? It seems very buggy.

 

Regards,

Keir

9 people had the same question
1 REPLY 1

‎04-16-2019 01:26 PM

HP Recommended

I have the same problem. I see we have the usual HP crickets response. I wish I never bought HP. This product has too many issues for it's price and the customer service is quite lacking. I DON'T WANT TO BECOME A PRINTER ENGINEER! I JUST WANT TO PRINT MY DOCS AND DO MY WORK!

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.