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- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- HP Pagewide 477dw problem with printing black ink with white...

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07-30-2020 07:45 PM
I am having trouble with printing black ink. The other colors are fine, but there a wide white streaks where there should be black ink. I have done multiple rounds of printhead cleaning (both levels) and installed a new black ink cartridge without much improvement (see photo below). Any suggestions would be appreciated!
07-30-2020 09:37 PM
This is called black ink fade and is caused in low usage printers that pigment from the black cartridge has settled down and clogged nozzles. If a couple of cleanings does not resolve the issue then it is likely fatal. I am sending you a private message with some advice.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.