HP Photo Envy 6255 Won't Print on 5x7 Cardstock or HP photo paper

[roncaro]

The HP Envy Photo 6255 printer paper tray can be adjusted to print 5x7 and 4x6 but when the tray is adjusted for the correct paper size, and paper is loaded, the printer display says it is out of paper. Not so. Five sheets of HP glossy photo paper are loaded, the printer is powered on, and it has a wifi connection.  It will print on A4 paper. There is ink in the cartridges.What is the problem?

[Dragon-Fur]

@roncaro 

Consider / Try

• Some printers that provide the little photo tray only support 4x6 inch paper in that tray.  If your printer is one of these, that is, the "larger" 5x7 inch paper does not work in the photo tray (no matter what you do), load your 5x7 inch paper (print side down) into the main tray (after removing the regular sized paper from the tray).

• Make sure that after you change the paper in the tray that you select "modify" (wording may vary) to change the paper size settings in the printer control panel.

Examples

Check / Adjust / Retain the Paper at the Printer Panel

Open Printer Tray,

If you have not yet done so, add desired paper type

Close Tray

IF applicable for your printer:

On the printer control panel, Click Modify (wording varies), set the paper size and type, Click OK

NOTE:  If the size of the Paper Size is not in the Drop-down list, Select Custom

Set the Preferences

 Make sure you have selected the Media (kind of paper), source (tray), and paper size in your printer settings.

Control Panel > icon view > Devices and Printers > Right-Click on your printer > Printing Preferences >

Tab Printing Shortcuts > Click / Highlight preferred shortcut > Click Apply > Click OK to exit

If the printer software supports the feature, change the settings as desired, then use “Save as” to create a Custom Shortcut.

OR

Windows key + S (search for) Printers and Scanners

Left-Click on (your) Printer > Manage >

Printing Preferences

Select a shortcut and / or set “preferred settings” for paper, source (tray), other settings

Optional (if / as available): Save As > enter a name for your custom shortcut

Click OK to save the preferences

References

User Guide - Chapter 2 - Get started > Load paper (Page 16)

Product Specifications for the HP ENVY Photo 6255 All-in-One Printer (K7G18A)

Datasheet

 How to Print Photos (Windows)

 Print Driver Settings Guide (Windows)

Need or want more information?  Search for additional solutions...

Reference and Resources – Places to find (more) help and learn about your Printer

Printer Homepage – “Things that are your printer”

NOTE:  Content depends on device type

HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Access to the Print and Scan Doctor (Windows), User Guides, Product Information, more

HP ENVY Photo 6255 All-in-One Printer

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