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- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- HP Photosmart 5510 Not Printing

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08-14-2020 08:38 AM
OK...I posted on here about my HP Photosmart 5510 before. Summary: I tried everything I could think of to make my Windows Laptop Print. It goes through the motions, acts like it is printing something out, but no ink comes out. I tried printing something directly from the printer, but again, it didn't print!
Yesterday, I needed to print off some documents from my e-mail. I didn't feel like grabbing my laptop, so I tried printing from my phone. It came out very light, but at least it printed! To make sure it wasn't a fluke, I printed off a document my husband sent me that he wanted me to edit. It printed too! I have a LG G5.
08-14-2020 09:49 AM
Have you tried cleaning the printhead, click here for more info.
Please mark the post that solves your issue as "Accept as Solution".
I am a volunteer and do not work for HP.
08-14-2020 09:54 AM
Yes, that falls under the "Everything I could think of" category. I spent hours cleaning the printhead and pretty much whole ink cartridges. Colour ink works fine, black ink doesn't. However, I don't understand why it was able to print from my phone, but not my laptop.
08-14-2020 09:59 AM
The black printhead is most likely clogged, you can try cleaning it manually.
Youtube has many vids on this subject.
Please mark the post that solves your issue as "Accept as Solution".
I am a volunteer and do not work for HP.