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‎04-17-2020 06:23 AM

HP Recommended
Product: HP Photosmart 5510
Operating System: macOS 10.15 Catalina

I have been given a  HP Photosmart 5510 printer, I now realise it has never been set up. I have bought replacement ink cartridges but it is giving me an error on setup ""Use SETUP cartridges that came with your printer". Unfortunately I do not have those and I have just spent $80 on replacement cartridges. Is there a way to override this message|? It is just hung on that error screen with no options whatsoever.

4 people had the same question
3 REPLIES 3

‎04-20-2020 01:31 AM

HP Recommended

Hi @Mollymook

 

Welcome to the HP Support Community. 

 

I have sent you a private message with the steps to bypass the setup ink message which is specific to your printer. Check next to your profile Name, you should see a little blue envelope, please click on it.  

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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‎04-24-2020 09:48 AM

HP Recommended

Hello. I have an HP Photosmart 5510 printer with no setup cartridges. Can you please help me?

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‎04-24-2020 10:45 AM

HP Recommended

@Malcolmpyeung

 

I have sent you a private message with the steps to bypass the setup ink message which is specific to your printer. Check next to your profile Name, you should see a little blue envelope, please click on it.  

 

Hope this helps! Keep me posted. 

Asmita
I am an HP Employee

Was this reply helpful? Yes No
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