HP Photosmart 5515 screen frozen on Genuine HP Ink Cartridges Installed

[Subs21695]

Hi there,

My HP Photosmart 5515 screen is frozen with the following message: 

Genuine HP Cartridges 

Genuine HP Ink Cartridges installed

OK

Before this message appeared, the printer message told me that my ink levels were low.

So I replaced all cartridges with new genuine HP ones ( I  only use HP cartridges).

Since I replaced them I continue to receive the message above and the screen is frozen.

I have tried directly connecting my printer to Laptop, while this does allow me to print a test page, the screen will not change and remains frozen. When i revert to wifi mode - windows tells me the printer is offline and I cannot print. 

I have already tried the following reset process as recommended on other questions:

1. With the printer turned on, disconnect the power cord from the rear of the printer.
2. Unplug the power cord from the wall outlet.
3. Wait at least 60 seconds.
4. Plug the power cord back into the wall outlet.
5. Reconnect the power cord to the printer.
6. Turn the printer on. HP recommends plugging the printer directly into a wall outlet

I have also tried that reset with no Ink Cartridges in the printer. But no solution. 

Hoping someone can assist.

[Kumar0307]

@Subs21695, Welcome to the HP Support Community!

I understand the printer is stuck. I appreciate your efforts in trying to resolve this issue by performing all possible troubleshooting steps. 

Let us also try these steps to resolve this issue:

Insert the old set of ink cartridges and check if that helps. 

Leave the printer unplugged for a couple of hours and then try powering it on and check if that helps.

If the issue persists, Unplug the power cable, hold the power button down for 10-15 seconds and release it.

Connect the power cable and power ON the printer.

Let me know how this goes.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[Subs21695]

Hi Kumar, 

Many thanks for the suggestions. Unfortunately it hasn't solved the problem. 

Regards.

[Kumar0307]

@Subs21695

If the issue persists, please reach out to HP Support in your region regarding the service options for your printer. 

If the printer is out of warranty, I suggest you upgrade the printer. You may visit Hp Store to check the available printers.

Keep me posted for any other assistance.

[Subs21695]

Hi there, 

The printer is out of warranty.  Does that mean the only option available to me is an upgrade?

[Kumar0307]

@Subs21695

Yes, that's correct. You will have to buy a new printer.

Keep me posted for any other assistance.