HP Photosmart 5520 - error 0xc19a0003

[sergm]

Hello,

After thoroughly cleaning the print head I got the subject error. I have found on various forums information that the printhead has to pump some ink, otherwise it detects it's empty. The problem is I can't get in the service menu to perform semi-reset.

|I have tried different combinations but still no success and the display keeps displaying the error (can't get normal menu too)

Any idea how I could get into service menu? I also have access from the browser - is there any trick to perform semi-reset from there?

Thank you in advance 

[KrazyToad]

@sergm

Welcome to HP Community

I have gone through your Post and I appreciate all your efforts and expertise in troubleshooting this issue

I suggest you follow the instructions in this Link: https://support.hp.com/in-en/product/hp-photosmart-5520-e-all-in-one-printer-series/5157533/document...

If the issue persists please contact HP Support for Serviced Options

Click on this link - www.hp.com/contacthp/ and select your Country to get the Contact details for HP Support

Thank you

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

[sergm]

Hi KrazyToad

Thanks for your reply.

I followed the mentioned post.

Unfortunately these steps didn't help. Printhead keeps moving etc. but eventually when I close the cover it goes into error state

Is there a way to access the service menu in the current state of the printer? Based on all research I did it's a matter of forcing the printhead to get some ink and calibrate which can be done only from the menu.

I read that some people (with the same error) manually injected ink into the tubes and eventually it worked but this is a very "dirty" solution...

Thanks for all the help

[KrazyToad]

@sergm

You will not be able to enter the Support Menu at this stage. I suggest you contact HP Support for Service Options

Click on this link - www.hp.com/contacthp/ and select your Country to get the Contact details for HP Support
 

Thank you