• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎07-18-2020 03:13 AM

HP Recommended
Product: Beispiel: Pavillon 65XX
Operating System: Microsoft Windows 10 (32-bit)

Mittlerweile habe ich schon drei neue Patronen ausprobiert und bekomme immer die gleiche Fehlermeldung. der virtuelle Helfer von HP schlägt das Programm-Update vor. Das kann aber nicht ausgeführt werden, da der Drucker anscheinend durch die Fehlermeldung vollständig blockiert ist und auf keine andere Eingabe etc. reagiert.

meiner Meinung nach liegt es nicht an der Patrone, sondern am Drucker. Wie kann ich weiter kommen?

1 REPLY 1

‎07-20-2020 02:37 PM

HP Recommended

@SiggiKwh

 

Welcome to the HP Support Community.

 

We advise you to post your question in English to insure a quick response for the Community. This can also help other users to take advantage of your post, in the case they have the same question.

Or, if you prefer, you can visit the HP Support website, to find the support channel for your region.

If you would like to thank me for my efforts to help you, feel free to give me a virtual high-five by clicking the "Thumbs Up" icon below, followed by clicking on the "Accept as solution" button.

 

Have a great day!


I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.