HP Photosmart 5524 not printing correctly

[bigpike19]

Hi, I can’t get my photosmart 5524 to print black. I’ve cleaned the printer head several times, done all the things recommended, but still no joy. I’ve included a pic of the quality printout. No black in the box, but the text is in black and looks ok ? But when I print an email for example it prints in a very poor greyish colour. Help !

[KrazyToad]

@bigpike19

Since you have already cleaned the printhead, try updating the firmware and let me know if that helps. You can refer to this Link: https://support.hp.com/in-en/document/c02919168

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

[bigpike19]

Hi, thanks for coming back to me. I actually thought wow, that will fix it. ...........  No it didn’t. Lol. 

So I thought I’d try cleaning the heads once more ...... no help. 

I thought I’d align the heads, but because it’s not printing black, it can’t scan the alignment printed sheet ....lol. 

But I found a solution ........

I threw the printer into the trash and bought one from another manufacturer !

That made me feel so much better. 

Cheers hp

[KrazyToad]

@bigpike19

I'm sorry you hear you had to get the printer replaced with another one

If you ever need help with any of your HP Products, drop us a message. 

Have a great day  😊