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‎08-12-2019 04:41 PM

HP Recommended
Product: HP Photosmart 6510
Operating System: macOS 10.14 Mojave

On HP Photosmart 6510:  Colors print perfect, but black is printing out very, very faded (almost unreadable).  Brand-new ink cartridges.  Cleaned printhead six times.  Manually cleaned print heads.  Ensured "vent" on bottom of cartridges unclogged.  Restarted printer five times.  Checked and verified software is up to date.  When attempt to copy in black, nothing prints (blank sheet of paper).  I also dusted all internal components I could.  Any other suggestions?  I'm pretty sure I followed all of the suggestions on the HP support page. Please shout if anyone has any other suggestions!

1 person had the same question
1 REPLY 1

‎08-15-2019 03:16 AM

HP Recommended

Hi @CMelling

 

Welcome to the HP Support Community. 

 

Appreciate you trying the steps. This looks like a hardware issue. Please reach out to the HP Support in your region regarding the service options for your printer.

 

Have a great day! 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Asmita
I am an HP Employee

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