HP Photosmart 6520, Black color is missing, but toner cartridge is full.

[lczarnow]

Ran all the tests.  Color is missing in black although cartridge is full.  Won't copy either.  Not sure if I should purchase another printer on black Friday.  Help!

[Betty0610]

@lczarnow

Welcome to the HP Forums 🙂 I would like to take a moment and thank you for using this forum, it is a great place to find answers. 

Let's clean the Printhead:

1. Load plain, white paper in the tray.

2. On the printer control panel, touch the Settings icon .

3. Touch Tools, and then touch Clean Printhead.

   The printer cleans the printhead and prints a test page.

4. Check the test page for defects.

• If these steps resolved the issue, there is no need to continue troubleshooting. The following precautions might prevent the issue in the future.

  • Avoid leaving unprotected ink cartridges out of the printer for an extended period of time.

  • Always use the Power button to turn off the printer. This protects the ink cartridges from exposure to air.

• If the issue persists, continue to the next step, which is to Align the Printer.

1. Load plain, white paper in the tray.

2. On the printer control panel, touch the Settings icon .

3. Touch Tools, and then touch Align Printer.

   After the alignment, a message displays on the printer control panel that tells you the alignment status.

Also, print the Print Quality Report and let me know if you see any black on it.

1. On the printer control panel, touch the Settings icon .

2. Touch Tools, and then touch Print Quality Report.

If the issue still persists, this would be most likely a Hardware Failure.

For the next course of action, I have sent you a private message, for more details that cannot be shared in a public post.

Please do check your inbox on the forums page for the private message.

Thanks!

Have a great day!