HP Photosmart 6520 e-All-In-One printing issues

[menorris3]

The printer is either printing with terrible quality, or not printing anything at all. All ink cartridges have been replaced, checked vents, cleaned Printhead, and made sure they are properly installed. When running the Print Quality Diagnostic test, the page comes out perfect and as it should. When running the Printer Status Report, the quality is unreadable and almost nonexistent. Nothing will print over the e-print functions with readable quality. I have used the virtual agent and HP Deskjet, Photosmart 6520 Printers - Black Ink Not Printing, Other Print Quality Issues, but nothing seems to help. I don't think it is a connection issue, because the Printer Status Report directly from the printer itself doesn't work either. 

[Jay_G24]

Hi @ menorris3,

Welcome to the HP Support Community. 

If you have already performed the steps from the document Black Ink Not Printing, Other Print Quality Issue and the issue persists, it could be a hardware failure.

Please reach out to the HP Support in your region regarding the service options for your printer.

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile name, you should see a little blue envelope, please click on it. 

Hope this helps!

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