HP Photosmart 6520 not printing color, only black

[B-A-N-J-O]

My printer will no longer print colors. I have tried all kinds of troubleshooting to no avail. I have tried to locate a solution through this forum from previous topics of the like, but nothing has worked. I’m at the point where I throw it in the trash and buy an epson. Please help me!

 

 

 

 

 

 

 

[B-A-N-J-O]

I should mention that the ink cartridges are brand new purchased from Office Max last weekend. 

[asmita6658]

Hi @B-A-N-J-O

Welcome to the HP Support Community. I'd be happy to assist you with the print quality issue. 

Please try these steps - Print Quality Issue

 Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[B-A-N-J-O]

Thanks Asmita, but those are part of the many troubleshooting steps that I have already completed still not getting any color on a normal printout or the diagnostic page. 

[asmita6658]

Appreciate you trying the steps @B-A-N-J-O

I'd suggest you Contact HP in your region regarding this issue. 

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.  

Have a great day!