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‎12-22-2019 02:47 PM

HP Recommended
Product: Example: PHP Photosmart 7525 Printer
Operating System: Microsoft Windows 10 (64-bit)

New installed printhead on my HP Photosmart 7525 printer is not recognized.  This all started when my black ink would not print, so I installed new ink cartledge, didn't work, tried  to clean the printhead per HP solutions that didn't work, U Tube that didn't work , I got error message  "Printhead not Recognized", so I brought a new printhead and I am still getting the same error.  I have turned off machine and unplugged from electrical outlet, so many times with old ph and new ph.   I love this machine, hate to have to replace, in fact I haven't seen any new ones that look like they could replace this one.  Does anyone have a solution?

1 REPLY 1

‎12-25-2019 10:52 AM

HP Recommended

@grandma75, Welcome to HP Support Community!

 

I understand your concern, this sounds like a hardware issue. If you have already performed the steps from the document Printhead Errors and the issue persists, it could be a hardware failure.

 

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

 

TEJ1602
I am an HP Employee

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