HP Photosmart 7760 Print Problem

[polybear]

Hello,

I have a Photosmart 7760 Printer that has been used very little from new (less than 50 prints) and has been out of use for some years.  When trying a Test Print the Magenta colour is blank, for both the photo and colour test areas; the black area is also a bit streaky.  The cartridges are genuine HP and the ink levels high (90% and 70%); I've tried the cartridge cleaning tool option several times with no improvement.  I've also tried removing and cleaning the print heads on the cartridges using water and a lint free cloth, with no improvement.

Is there anything else I can try?  Is the problem likely to be within the print cartridges, or is there another area within the printer that could be at fault?  I guess one option would be to try new cartridges, but I don't want to spend out if I can't be pretty sure that will fix the problem.  Many thanks

Brian

[sandytechy20]

@polybear

Welcome to the HP support community.

If you have tried all the steps mentioned in this HP document:- Click here

And if the issue still persists, this could be a hardware issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
2. Select the country.
3. Enter the serial of your device.
4. Select the country from the drop-down.
5. Click on "Show Options".
6. Fill the web-form. A case number and phone number will now populate for you.

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.