HP Photosmart B010 series

[IONAv]

Then I run the HP Print and Scan Doctor 4.9
He run and got the message: product selected HP Photosmart B010 series
Your current default printer is: "Send To OneNote 2013"
To make the printer you just selected your default, click "Make Default"
I clicked on "Make default" appears a green frame and then nothing happens.
Fix Printing Press, the following message "Everything checks out with your product."
Print Printer:  Prints Test OK

[The_Fossette]

Hi @IONAv

Welcome to the HP Forums!

It is a great way to engage, post questions and find resolutions by working with specialists in the HP community.

I reviewed your post and I understand that you are unable to print.

I’d love to help!

In order that I may provide you with an accurate solution, I will need a few more details and I would appreciate if you could, perhaps elaborate on your concern.

Meanwhile, follow the steps in the below article and check if it helps.

http://hp.care/2luT3qf

Let me know how it goes and you have a good day ahead.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care!

Cheers!

[IONAv]

Thanks for the response given

I have a Lenovo Laptop with Windows 8.1 and Microsoft Office 2013

I am sending what I did with printer

    Initially print a .pdf could not have solved this, I installed the app and then I moved in OneDrive .pdf document and we could print.

   I HP installs and doctor, prompt after scanning HP Phtosmart B010 series is not the default printer. The printer is installed to a USB port.

    Right-click the printer, I went with the slider Set as default printer, I clicked on HP and I got the message: error 0x00000709.

    I clicked the HP Solution Center and tells me that the printer is installed. but Doctor is installed according to HP.

  Now in document .xlx does not see the printer can not set the page can not print.

   Although I could print, set the page .xlsx and .docx now miss the .docx.

Note: The printer operate at USB 3.0 and USB 2.0 not only.

   When I want to print the .pdf document says: Before You Can Perform print-related tasks Such as page setup or printing a document, You Need to install a printer.

    I deleted printed and installed it again, at the end of installation said that the printer is installed but the printer Default Printer Can not Be set.

    I gave you order a command prompt: sfc \ scannow and appeared a list of printer operation.

[IONAv]

Hello

  I inform you that I am not student are a young retired'm 64 years and grandparent

Thank you for your help, sorry if you get tired with my posts. I'm from Romania and translating with Google translate post. I did not know English school before 1989 we worked on planes, helicopters 4th category at the Aviation HGV, where I could learn English ................

Hello

Today I found a lot of flaws on my HP printer:

- I erased all about HP computer

-I Tried to install the printer using the printer with your disk bought

- The disc does not start, there is the beginning of inastalare but the list appears only exit.

- I can not install the printer after disc.

- I tried to install the software copied by a stick by HP for HP B010 series, but can not use the printer, scan, can not enter the printer to choose the scan, etc.

  - The right-click the printer as the default printer setting are 4 HP?

still the other defects are still

[Chimney_83 · Accepted solution]

Hi @IONAv, I am the @Chimney_83. It looks like you were interacting with @The_Fossette but he is out of the office today so I'll take over from here.

Recommend you uninstall the printer software using the method suggested  below. (Please have the printer turned off and disconnected during this process.)

Uninstall the printer from programs and features from the control panel.

Check in device manager, if the printer is listed there, please delete it.

Go to devices and printers, select any printer listed there and you will get some options on the top. 

Click on print server properties. 

You will get a popup, click on the drivers tab and delete all the HP printer drivers listed there, if any.

Delete all the instances of your printer listed in devices and printers.

Restart the PC.

Update the firmware on the printer using the control panel on the printer. (Will require the printer to be connected to your wireless network.)

Once the PC is on the desktop, press Win + R, it would bring a Run dialog box, 

Type %temp% in the run box and click Ok or hit the Enter button.

It would bring up the temporary files folder. Delete the files in the folder (You might not be able to delete all the files).

If possible, delete the printer from the registries using Regedit or using any other 3rd party application.

Restart the PC again. 

Download the latest full feature driver from www.hp.com/drivers and install it on the computer.

Connect the printer only when prompted by the setup. 

Let me know if this helped. 

If the information I've provided was helpful,

Please give us some reinforcement by clicking the "Accepted Solution" and "Kudos" buttons,

That’ll help us and others see that we’ve got the answers!

Good Luck.