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‎05-16-2019 09:31 PM

HP Recommended
Product: HP Pavilion dv7
Operating System: Microsoft Windows 7 (64-bit)

Hello,

I need help. I printed a few pictures that have red in it, but the red was replaced by yellow. Even red text is yellow.

I know I just replaced the ink cartridge a few weeks ago and only printed a few pages since then.

I managed to print a printer status report and it shows the color levels are all roughly at 90%.

 

What can I do to fix the issue? Please help.

 

Printer: HP Photosmart C4750

OS: Windows 7 64 bit

 

Greetings

U.

 

1 person had the same question
2 REPLIES 2

‎05-17-2019 05:15 AM

HP Recommended
Hi, Please follow the below document for print quality issue. https://support.hp.com/us-en/product/hp-photosmart-c4700-all-in-one-printer-series/3794613/model/383... Hope this helps.
Although I am an HP employee, I am speaking for myself and not for HP.
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‎05-17-2019 09:26 PM

HP Recommended

I went to the page, followed the steps. Test page was not too bad.

Then I downloaded and installed full software for my printer, including HP Solution Center software. Printed alignment page and scanned it. THAT made things worse. I even ran"Clean the Print Cartidges".

Now it doesn't print color. Test page won't even show colors anymore. Ink levels are still at almost full in the software.

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