HP Photosmart Plus B210a

[Rtatreau]

Okay so I need help my printer isn't printing I have new ink in it and fresh paper but I keep getting 

Error code:0xc1980013

And if I'm able to get past the error code my printer isn't printing like at all 

I took the print head and cleaned it out I've cleaned out the entire printer I think I might have fudged up my printer head cuz I was recommended to soak it in isopropyl alcohol 92% it started acting up before I cleaned it. But now it's worse so I don't know what to do or where to find new printerhead I got it used from my neighbors cuz they couldn't fix the wireless printing I fixed that with a reset

[Nal_NR · Accepted solution]

Hi @Rtatreau,

Welcome to the HP Support Community. 

I'd like to help!

Excellent description and a great diagnosis. It is greatly appreciated.           

This might require one-on-one interaction to fix the issue.

I would request you to contact our HP Support Engineers who should be able to sort this out. HP provides repair or service.

For that to happen, we will give you additional instructions/information via Private Message.

Please check your inbox on the forums page for the private message.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

[Rtatreau]

Can you have someone email me back then?

[Nal_NR]

Hi @Rtatreau,

I have sent you a private message with the instructions, which may help.