HP Photosmart Premium C309 Errors

[Authordave]

HP Photosmart Premium C309 cannot "See" Wifi Networks.

Error Message, "Remove USB Device from printer." there is No USB Device connected.

[TEJ1602]

@Authordave, Welcome to HP Support Community!

Where exactly do you see this message? Is it on the printer or on the PC? 

What is the Operating System installed on your PC?

If the printer is connected to a Windows PC, follow the steps below:

Reset the printer

1. Turn the printer on, if it is not already on.
2. Wait until the printer is idle and silent before you continue.
3. With the printer turned on, disconnect the power cord from the rear of the printer.
4. Unplug the power cord from the wall outlet.
5. Wait at least 60 seconds.
6. Plug the power cord back into the wall outlet.
7. Reconnect the power cord to the rear of the printer.
8. Turn on the printer, if it does not automatically turn on.
9. Wait until the printer is idle and silent before you proceed.

If the error is appearing on the PC, then try uninstalling the printer. Here are the steps:
 

• Unplug the USB cable from the printer and computer if present.
• Go to Control panel – Programs and feature – Select all the HP Photosmart printer entries and uninstall them.
• Restart your computer.
• Now click on link to download and install the printer drivers.
• Follow the on-screen instructions to install the printer.

To connect the printer to the network, follow the steps below:

Access the Wireless Setup Wizard through the printer control panel to establish a wireless connection between your printer and network.

1. From the home screen of your printer control panel, touch the Wireless icon 

2. Touch the Setup icon 

3. Touch Restore Network Defaults or Restore Network Settings, and then touch Yes to confirm your selection.

4. After the default network settings are restored, touch the back arrow, touch Wireless Settings, and then touch Wireless Setup Wizard.

   The printer searches for available networks.

5. Touch the name of your wireless network.

6. If your wireless network does not display in the list of wireless networks, touch Enter New Network Name, and then type the name of your wireless network.

7. Type the WEP or WPA key (network password), and then touch Done.

   If you do not know your network password, go to Find Your Wireless WEP, WPA, WPA2 Password.

   Once the printer connects to the wireless network, the blue Wireless light on the control panel turns on solid.

Let me know if this helps.

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