HP Photosmart Premium e-All-in-One Printer series - C310 is not booting anymore

[Robert1345]

HP logo is shown on start up, but never reaching final state.

after some time all lights and display goes off and starting from new.

any possiblity to flash a fresh firmware via sd card or any other ideas.

thanks

[asmita6658]

@Robert1345

 
Greetings!

 
Welcome to the HP Community. This is a great place to get support, find answers and tips to your technical queries. I have reviewed your post and I understand, there's an issue with the printer's control panel as it is stuck on the HP logo.

Appreciate you trying the troubleshooting steps. Don't worry, I'm here to help! 

Let's try these steps -

Solution#1 Printer Reset -

1) Take out the cartridges. 
2) Unplug the power cord from the printer & wall. 
3) Wait for 30 seconds.  
4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not to a surge protector. 
5) Insert the cartridges back into the printer.

Solution# 2 Firmware Update -

Please refer to "Download firmware updates from the HP website" for instructions. 

If the issue still persists I have sent you a Private Message with the troubleshooting steps specific to your printer.
 
Check next to your profile Name, you should see a little blue envelope, please click on it. Click here for more details on how to access the private messages on HP Forums.

Let me know that goes. 

To thank us for our efforts to help you, click here to access your public post and Select - "Accept as solution" and click on the purple "Thumbs up".

Have a great day!