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‎05-02-2021 06:38 AM

HP Recommended
Product: HP Deskjet 2720 printer
Operating System: iOS

Hi, I have just bought a HP printer 2720. I have it all set up, I have tested it and it works OK. 

When I don't use it for 20 mins, the Power Button starts blinking and the little screen goes blank. I try to print a document and even if the printer shows ready on my app, I get the error:

"We're having trouble reaching the printer, would you like to try again?"

If this is "Sleeping Mode" we should be able to "wake up" the printer by pressing the Power button, but that does not work?

I know that unplugging the printer ( which I have done twice) re-starts the printer, but that is not a solution? 

Is a brand new printer, I should not have to keep plugging and unplugging it in order to make it work?

Can you please let me know what is going on? 

Thank you


Sandra

Category:
1 REPLY 1

‎05-02-2021 12:04 PM

HP Recommended

Hello,

Please click HERE to access the steps that should resolve the issue .

Regards,
Jabzi

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