HP Printer Cartridge Installation Issues (HP Officejet Pro 8025e)

[luvnfaith205]

I just began setting up my new HP Officejet Pro 8025e printer that I purchased today. I had difficulty installing the cartridges and was able to install the colors okay but the black looks off.  However; then message shows it recognizes all the colorsnbut something is wrong. When I open the tray to work onthe cartridges, the tray is stuck on the right side.  Can anyone help me?

[Echo_Lake]

@luvnfaith205

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, I appreciate your efforts to try and resolve the issue. 
 

Let's try these steps to resolve the issue: 

Open the front door, and then lift the ink cartridge access door.

Wait until the carriage stops moving before you continue.

Remove the ink cartridge from its slot.

Remove the new ink cartridge from its package, and then pull the orange pull-tab straight back to remove the plastic wrap.

CAUTION: Make sure you remove the orange pull-tab and plastic wrap completely before you remove the orange cap in the next step. Otherwise, ink might leak from the ink cartridge. When you remove the plastic wrap, the paper label on the top of the ink cartridge tears slightly, which is necessary to properly vent the ink cartridge.

Hold the ink cartridge by its sides, and then twist the orange cap counter-clockwise to remove it from the ink cartridge.

Slightly bend the tab on the ink cartridge.

CAUTION: Be careful not to bend the tab out more than 1.27 cm (0.5 in). Moving the tab too far might damage the ink cartridge or cause the tab to break.

Bend the tab away from the ink cartridge

Do not bend the tab more than 1.27 cm (0.5 in)

Slide the ink cartridge into its slot, and then press down on the ink cartridge until it snaps into place.

Repeat these steps to install any other new ink cartridges.

Close the front door and ink cartridge access door.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!