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‎12-08-2020 12:50 AM - last edited on ‎12-08-2020 07:26 AM by Retired

HP Recommended
Product: HP OfficeJet Pro 6970 All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

HP OfficeJet Pro 6970 All-in-One Printer
Serial Number = [Personal Information Removed]
Product Number = J7K34A

 

HP Printer Error Code 0xc19a0003

There is a Problem with the Printhead How do I fix?

Category:
3 people had the same question
1 REPLY 1

‎12-17-2020 03:32 AM

HP Recommended

@Gilsey, Welcome to the HP Support Community!

 

I understand you are not able to print due to this error. A 0x error indicates a possible hardware issue with the printer.

Are you able to bypass this error and access the home screen of the printer?

 

Kindly perform the steps mentioned in this document -  '0xc19a0005' or Similar Error Code Displays

 

Also, check for any paper jams inside the printer and make sure the print carriage is moving freely. Refer to - Paper Jam Error

 

If the error persists, please reach out to the HP Technical Support team in your region regarding the service/replacement options for your printer. 

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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