HP Printer Photosmart D7360 0xc18a0306 Error

[monejo]

When I connect the Photosmart D7360 I get Ink System 0xc18a0306 Error.

I´ve tried all the solutions posted in this blog without succees. Please, could anybody tell me what does this error mean?,

Is there any solution to it?

Thanks in advanced for your help

[A4Apollo]

Hi! @monejo, Thanks for stopping by the HP Support Forums!

I understand when you are printing from your printer you are getting error 0xc18a0306.

Don't worry I'd like to help you out.

Did you make any changes to your printer?

The 0xc18a0306 error indicates ink system failure on the printer.

Try the steps recommended below.

In some cases, removing the ink cartridges and resetting the printer can clear the error message.
Turn on the printer.
Wait until the printer is idle and silent before you continue.
Disconnect the USB cable from the rear of the printer. If your printer has a network or wireless connection, leave it connected.
Remove the ink cartridges from the printer.
With the printer turned on, disconnect the power cord from the rear of the printer and from the wall outlet or power strip.
Wait at least 60 seconds.
Plug the power cord back into the wall outlet.
   NOTE:
HP recommends connecting the printer power cord directly to a wall outlet.
Reconnect the power cord to the rear of the printer.
Turn on the printer, if it does not automatically turn on.
The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.
Wait until the warm-up period finishes and your printer is idle and silent before you proceed.
Reinsert the ink cartridges, and then close the ink cartridge access door.
If you receive a prompt to print a calibration page, do so.
If you disconnected the USB cable, reconnect it to the rear of the printer.
Try to print. 

Also, try checking with a different cartridge on your printer.

Refer this article to know more information about 0xc errors on your printer. Link: http://hp.care/2IFPPwg

Also, refer this article to know more information about ink system failure issues. Link: http://hp.care/2IFPQ3i

If the issue still persists after trying out the steps it is a hardware issue with your printer.

Please contact HP support for service options.

Link to contact HP.

If the solution provided worked for you, please mark accepted solution for this post.

Let me know if this helps!

Have a pleasant day ahead! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[monejo]

Thank you very much for your absewr, I dollowed all the steps you detailed, and unfortunatelly the printir remains showing the same error. So I understand from your answer that there would be hardware problem, is there any solution by replacing any piece or board?, If it is so, which part do I have to replace?.

[A4Apollo · Accepted solution]

@monejo, thanks for your quick response and time.

I appriciate your efforts for writing back to us.

As you mentioned the issue still persists after trying out the steps.

It is a hardware issue with your printer and parts on an HP printer are not customer replaceable.

So please contact HP support for service options.

Link to contact HP.

Have a great weekend ahead!

Take Care! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!