HP Printer Series 1510 all in one printer Paper Jam,

[Kswak]

Hello! 
  My printer kept having paper jam. I see nothing stuck in it. However when I opened the ink cartridge compartment door, I can see there's a Rubber piece that rises up from plastic and the paper is catching on it. *see photo* 
Not sure what to do.. I've removed paper jam about 4 times, and each time it jams. So opened the cartridge door to see if I could see what was jamming it, and found what you see in the photo. How do I fix this? 
Thank you in advance...

[sandytechy20 · Accepted solution]

@Kswak

Welcome to HP support community.

This looks like a hardware issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

1) Click on this link - www.hp.com/contacthp/

2) Click on "Continue as guest".

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Click on "Show Options".

Fill the web-form. A case number and phone number will now populate for you.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[Kswak]

Thank you very much Sandytechy20. I appreciate your help! 
Blessings, 
Karen~*

[sandytechy20]

@Kswak

Good to know that we found out the cause of the issue.

Feel free to contact us in the future if you need any assistance.

Cheers.

[Kswak]

I haven't yet resolved it, but I will keep you updated.. thank you.. ";o) 

[sandytechy20]

@Kswak

Sure, keep me posted.

I will be more than glad to assist you.

Cheers.