HP Printer automatically cancels job

[apg191]

My HP Laser Jet printer (MFP M234sdwe) automatically cancels every print job. How do I correct this? TIA.

[A_Gayathri]

Hi @apg191 ,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

If your HP LaserJet printer is automatically canceling every print job, there could be several reasons for this issue. Here are some troubleshooting steps you can follow to correct the problem:

Check Printer Connection:

• Ensure that your printer is properly connected to your computer or network. If it's a wireless connection, make sure the Wi-Fi is stable.

Printer Status:

• Check the printer's control panel or display for any error messages. Resolve any issues indicated on the display.

Print Queue:

• Open the print queue on your computer and make sure there are no pending print jobs or errors. If there are, try canceling them and resending the print job.

Restart Printer:

• Turn off the printer, unplug it from the power source, wait for a minute, and then plug it back in. Turn the printer on and check if the issue persists.

Update Printer Drivers:

• Ensure that you have the latest drivers for your printer installed on your computer. You can download the latest drivers from the official HP website.

Check for Firmware Updates:

• Visit the HP support website to check if there are any firmware updates available for your printer. Updating the firmware can resolve known issues.

Print a Test Page:

• Print a test page directly from the printer's control panel to see if it prints successfully. This can help determine if the issue is with the printer itself or the connection.

Paper and Toner Levels:

• Make sure there is enough paper in the paper tray, and check the toner levels. If either is low, it might cause print jobs to be canceled.

USB Cable (if applicable):

• If you're using a USB connection, try a different USB cable and make sure it's securely connected.

Firewall/Antivirus Software:

• Temporarily disable your firewall or antivirus software to check if they are blocking the print jobs.

Reset Print System (for Mac):

• On a Mac, you can try resetting the print system. Open "System Preferences," go to "Printers & Scanners," right-click in the printer list, and select "Reset printing system." Re-add your printer afterward.

Check for Print Job Restrictions:

• Some printers have features that allow users to restrict printing. Check the printer settings to ensure there are no restrictions set.

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!