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‎04-17-2021 08:40 AM

HP Recommended
Product: Photosmart C6380
Operating System: Microsoft Windows 10 (64-bit)

Problem occurs after printing 1 page and then the printer says to power off and Power on to correct. This being done it repeats, prints 1 page and issues the same code.

Category:
1 REPLY 1

‎04-20-2021 07:44 AM

HP Recommended

@mark1foto

 

Welcome to the HP support community.

 

I understand that you are getting OXC19a0021 error code, follow these steps to fix the issue.

Reset the printer

Reset the printer to recover from printer errors or failures.

  1. If your printer has a rechargeable battery, remove it.

  2. With the printer turned on, disconnect the power cord from the printer.

  3. Unplug the power cord from the power source.

  4. Wait 60 seconds.

  5. Reconnect the power cord to a wall outlet and to the printer.

    NOTE: 

    HP recommends plugging the printer directly into a wall outlet.

  6. Turn on the printer to complete the reset.

Update the printer firmware

Here are the steps:- Click here

 

Refer this HP document for more assistance:- Click here

(Note:- Though the title of the document is different, these steps should fix the issue)

 

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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