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‎11-23-2023 06:44 AM - edited ‎11-23-2023 07:15 AM

HP Recommended
Product: HP OfficeJet 3830 All-in-One Printer

My printer has stopped printing in colour. This seems to be happening in Documents and jpg / png files. 

I cannot see the option to toggle from greyscale to b/ w to colour anywhere. 

Everything has just gone missing in this regard. 

I have ticked the option to print background colours and images but this seems to be the only thing that relates to it that I can find. 

I use the HP Ink Cartridges and it just seemed to happen out of the blue. 

I have looked at other support questions around this and have tried to navigate all the settings to try and resolve it but the settings do not seem to exist. I cannot find anything resembling the screenshots in the previously reported issues. 

I have the original CD that came with the printer but I have not taken the step to uninstall and reinstall as yet. 

Is this the best option at this stage? 

I have also checked that all the drivers are up to date (and they are)...

Please help!

 

 

UPDATE - I hope this solution lasts but it has worked to solve the problem so far: (thanks to the HP Doctor application) 

Official HP Print and Scan Doctor for Windows | Free Download hppsdr.exe

I had to install it and run it and then restart my computer. 

But now I can actually see the COLOUR and Black and White options when I go to print a document. 

Thanks to a post I found that suggested it. 

(Sorry cannot find it again to credit the author) 

But Thank You!!!!

 

 

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