HP Printer won't print Publisher files

[mb37]

I got a new HP Officejet Pro 6968 printer a few weeks ago.  When I attempt to print a file from Publisher to the printer or to anything else like a PDF file or XPS document writer, I get a "Printing" dialog box that says "waiting for Printer to respond: HP2C64B5 (HP OfficeJet Pro 6960)."  A while after this message appears, or after I click "cancel," I then get a "Microsoft Office Publisher" dialog box that says "Publisher cannot complete this operation."  I did not have these issues with my old HP Officejet printer but it was a different model.  I would really appreciate any help you have to fix this so I can print my documents again from Publisher.  I do not have this issue when I print Excel 2007 or Word 2007 documents.

[MKazi]

@mb37

Thanks for reaching out to us on HP Support Forums. I came across your post and would like to assist.

I understand that you have an HP OfficeJet Pro 6968 All-in-One Printer. I read that the printer does not print files from Microsoft Publisher, PDF file or XPS document writer. I read that the printer is able to print Excel 2007 or Word 2007 documents. 

This seems to be a driver or some software issue. I recommend you to perform the following steps to isolate the issue and arrive at a fix: 

• You might want to repair Publisher (do NOT uninstall and reinstall). Open Publisher > Help > Office Diagnostics. Or go to Control Panel > Programs and Features > Select Publisher > change > repair.

If the above option is unavailable to repair or if the issue persists post repairing the publisher then please attempt the following steps:

• Ensure that your HP printer is set as the default printer: https://youtu.be/ueuwBR1cApc
• Please download and run the HP Print and Scan Doctor software. This is a free tool for Windows to help resolve issues with the printer drivers. 

If the issue persists then let us uninstall the printer drivers from the root level and then reinstall them. The following steps will help:

• In Windows, search for and open Programs and Features.
• Select your HP printer.
• Select Uninstall.
• In Windows, search for and open Devices and Printers.
• In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
• Open up the run command with the "Windows Key + R" key combo.
• Type printui.exe /s and click OK.
• Click on Drivers tab.
• Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
• Select OK.
• Select Apply and OK on the Print Server Properties windows.
• Close Devices and Printers.
• You may download and install the drivers from this link. 

I sincerely hope this fixes the issue. Let me know the outcome. All the best! 🙂

[Nanap1]

I have the same and have tried all of the suggested solutions with the problem being fixed.

My printer is not new, but I have gotten a new HP laptop. My printer is an HP ENVY 4507. It has never before been a problem to print files from Publisher. I am getting very frustrated have spent the better part of an evening now trying to print. 

I hope you have a solution.