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‎02-25-2023 07:53 PM

HP Recommended

I have a new printer that I set up and went to print a test page and the paper jammed in the back of the printer.  There is a small torn piece that I can't get to and the manual is less than helpful. I know this can't be a rare occurrence but not sure how to get to it.  Any help would be much appreciated.  Thanks! 

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1 REPLY 1

‎02-25-2023 08:50 PM

HP Recommended

If the paper is jammed in the fuser then likely you will need to disassemble the printer to remove it without damaging the printer. If the printer is brand new I would contact place of purchase. If you are going to try to fix it yourself, this video of a different model will provide some good guidance. https://www.youtube.com/watch?v=IIIkQevZDWo

 

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Replace Fuser (Duplex Models) | HP Color LJ Pro M452, M454, and MFP M477, MFP M479, MFP M377
Replace Fuser (Duplex Models) | HP Color LJ Pro M452, M454, and MFP M477, MFP M479, MFP M377
youtube.com/watch?v=IIIkQevZDWo
No audio. Learn how to remove and replace the fuser (duplex models) for HP Color LaserJet Pro M452, M454, and MFP M477, MFP M479, MFP M377 printers Chapters: 00:00 Introduction 00:07 Remove side panel for M452 and M454 01:49 Remove side panel for M377, M477, and M479 03:38 Remove other side panel
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