HP Series 2800 information light won't turn off and printer won't print

[Gezza4]

I can't get the information light to turn off on my HP 2800 series printer and the printer won't print

[Raj_05]

Hi @Gezza4,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

The information light on your HP DeskJet 2820e All-in-One Printer typically indicates that the printer requires attention. Here are steps to troubleshoot the issue.

Check the Information Light Meaning

• Press the Information button (i) on the printer to print a diagnostic page. The page may provide details about the problem.
• If the light is solid or blinking, consult the user manual for the specific light pattern meaning.

Reset the Printer

• Turn off the printer and unplug it from the power source.
• Wait for at least 60 seconds.
• Plug it back in and turn it on. This often clears temporary glitches.

Check the Ink Levels

• Ensure that both ink cartridges are properly installed and not empty.
• If either cartridge is low or missing, replace it with a compatible cartridge.

Clear Paper Jams

• Open the printer and check for any paper jams or debris inside.
• Remove any jammed paper carefully to avoid damaging the printer.

Ensure Proper Connectivity

• USB Connection: Verify the cable is securely connected to the printer and computer.
• Wireless Connection: Ensure the printer is connected to your Wi-Fi network. Use the HP Smart app to reconnect if needed.
• Print a Wireless Network Test Report by holding the Wi-Fi and Information buttons simultaneously to diagnose network issues.

Update or Reinstall Printer Drivers

• Visit the HP Support website and download the latest drivers for your printer model.
• Uninstall and reinstall the printer on your computer using the updated drivers.

[Raj_05]

Factory Reset the Printer

• If none of the above steps work, you can reset the printer to factory defaults:
  • Press and hold the Resume button (triangle icon) until the printer resets.

Run a Printer Self-Test

• Use the HP Smart app to run a diagnostic test.
• Open the app > Select your printer > Tools or Settings > Printer Diagnostics.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support