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‎10-04-2018 08:07 PM

HP Recommended
Product: HP Desk Jet GT 5810
Operating System: Microsoft Windows 7 (32-bit)

Help. Does anyone here know the process on HP Warranty Claim and Service. ??

 

I just bought a new printer, unfortunately the printer has some factory defects when i tried to test it  (Printhead, Paper Gear, and PCB according to the third party HP Service Center). when i sent it to the Service center provided by HP what they did was replaced the said part with an old one, (printed pages up to 1,400 ; scanned pages up 275), So may i just know if it is normal for HP to replaced part with an OLD/USED one once it deemed defective?

 

by the way, my unit is fresh from the box  so i'm  a bit disappointed by how the  HP Service center did. 

1 ACCEPTED SOLUTION

Accepted Solutions

‎10-05-2018 04:26 PM

HP Recommended

@jplock

 

Welcome to HP Support Forums. A really great platform for posting all your questions and finding solutions.

 

I have gone through your Post and I understand your concerns and frustration

 

I have sent you a private message. Please check your private message icon on the upper right corner of your HP Forums profile.

 

Next to your profile Name, you should see a little blue envelope
 

Thank you

KrazyToad
I Am An HP Employee

View solution in original post

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1 REPLY 1

‎10-05-2018 04:26 PM

HP Recommended

@jplock

 

Welcome to HP Support Forums. A really great platform for posting all your questions and finding solutions.

 

I have gone through your Post and I understand your concerns and frustration

 

I have sent you a private message. Please check your private message icon on the upper right corner of your HP Forums profile.

 

Next to your profile Name, you should see a little blue envelope
 

Thank you

KrazyToad
I Am An HP Employee

Was this reply helpful? Yes No
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