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‎02-09-2022 03:31 PM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

Every time I try to open Hp Smart, I'm always given the same thing that the app cannot currently be loaded. It's never happened before and I've left it for 3 days with the same results. Do you know any way by chance that can help with this?

Category:
1 REPLY 1

‎02-09-2022 03:55 PM

HP Recommended

@Jay302 

Hello,

To solve this problem, please uninstall and reinstall HP Smart as follows:

  1. On the keyboard, press the Windows and X keys simultaneously.
  2. Click on Windows PowerShell (Admin) and then click Yes.
  3. Type get-appxpackage -allusers *HPPrinterControl* | remove-appxpackage, then press Enter key. The uninstallation of HP Smart is performed.
  4. Restart the computer.
  5. Open the Microsoft Store application, then in the search bar type HP Smart and click on it.
  6. Click on Install, then wait for the installation to complete.
  7. Once the installation is complete, open the HP Smart application.
  8. Follow the instructions on the HP Smart application launch screen, then get to the page where it offers you Set up a new printer or Sign in, click on Sign in.
  9. Once you are logging into your account, try to scan.

Don't hesitate to contact us in case of need.

Best regards,:Wink:



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