HP Smart Not Printing to HP Officejet Pro 6230

[Mwaal]

I cannot get my Officejet Pro 6230 to print using HP Smart Print. I solved the problem of it canceling every print job. Now it accepts the print job but the printer won't actually print it. It just sits in the print queue until I cancel it.

[Dragon-Fur]

@Mwaal 

Welcome to the HP Community --

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@Mwaal wrote:

I cannot get my Officejet Pro 6230 to print using HP Smart Print. I solved the problem of it canceling every print job. Now it accepts the print job but the printer won't actually print it. It just sits in the print queue until I cancel it.

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There is a critical October 2022 Firmware update - check - if not installed, take care of that first:

HP Officejet Pro 6230 ePrinter series Firmware Update 

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Background and Preparation

At this writing, HP Smart - in general - supports printers back to about 2010 -- this printer falls within the range of "generally supported".

If installed with (and by) HP Smart, HP Smart Printing, is an auxiliary print queue that does provide some nice options.

HP Smart Printing is a separate print queue - the shortcut for it is designated with a "white printer" icon on the Desktop.

Will HP Smart Printing work with this printer?  Maybe. 

The Full Feature Software is available for your printer and Windows 10.  The version of the software is fairly old -- but it is

rated as fully functional for that version.  The Full Feature Software includes HP Scan.

The full driver printer software (Full Feature Software) provides a foundation for installing and using other print and scan software.  For example, with the full driver installed, you can print in Word, Adobe Reader DC, and you install and use HP Scan and Capture.

For those reading

Incorrect file / folder Permissions can cause an immediate cancellation of the job as soon as it enters the print queue.

If Print Services are stuck or corrupted, it might require that you stop print services - rebuild the setup - restart the service.

Example - Folder Permissions and Print Service / Queue Reset

Print_Services_Print_Spooler_Temp_Folder_Permissions_3

What to do?

Not sure --

If all else fails, though, do consider using the Full Feature Software instead of HP Smart.

Consider / Try

Generally, if the settings in HP Smart are incorrect, the job will balk or fail as the job is submitted and generate an error.

That said, there might be circumstances where the settings are "just off" and the job gets stuck in the queue.

This is uncommon, I think.

Recheck the secondary menu More > Shortcut selection and the settings for paper and quality.

Example - HP Smart - Windows - Simple PDF Print

HP_Smart_Win_PDF_Print_7

References / Resources / Examples

Example - Parts to the Printer Software

Parts_to_Printer_Software_8

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Remove / Install the full driver printer software

Printer - Full Feature Software - Install

If you have not done so, consider

• HP Full Feature Software / Full Driver printer software - supports printing and scanning from the web, printing in in other software and programs (for example, Word), and provides access to the full range of Printing Preferences / Shortcuts.  The full driver adds at least two shortcuts to the Desktop:  Printer Assistant and HP Scan.  If the printer model includes built-in Fax hardware, the software supports the setup and use of the Fax driver.  No Sign-in required.

If the full driver printer software is (already) installed but not working,

• Uninstall any printer software from Control Panel > icon view > Programs and Features
• Restart the computer and sign in.

Next,

• Check (for the Printer) in Devices and Printers  > If found, Right-Click Printer and Remove -- If any changes are made, that is, you remove anything, Restart the computer and sign in.

Next,

• If using a printer USB cable between the printer and the computer, disconnect the cable before installing the printer software.

• Download and Save the Full Feature Software installation package or the Easy Start Software

Details Page - Driver - For your Printer

>>> Full Feature Software - Web Pack Installation Package - Information - Download  <<<

HP Officejet Pro 6230 ePrinter series Full Feature Software and Drivers 

Installation

• Open File Explorer
• Navigate to the folder in which you saved the installation file  (likely Downloads)
• Right-Click on the installation package and “Run as Administrator”
• If using a printer USB cable between the printer and the computer, connect the cable when instructed (near the end of the installation).
• After the software is installed, Restart the computer and log in

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The installation of the full driver adds at least two shortcuts to the Desktop:  

Printer Assistant 

HP Scan

Example - Windows - Full Feature Software - Installed in Programs and Features

Programs_and_Features_Printer_Desktop_Icons_11

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HP Smart - Windows - Application

HP Smart is an application available in the Microsoft Store

OR

Open the Homepage / Support Website for your printer

Category Software and Drivers > Check/ Get the App

>>> How to Use >>> HP printer setup (HP Smart app)

>>> Terms of Use >>>  HP Smart – formally HP Connected – Services Terms of Use

NOTES: 

• Read the Terms of Use document to understand the conditions of using HP Smart products.  For example, in the HP Smart application, find the link in HP Smart > Settings (gear) > About > Click on the link for Terms of Use
• Read FAQ - including - What are the requirements to set up a printer using the HP Smart app?
• If using VPN >>Disconnect from Virtual Private Network (VPN) connection before downloading.
• Turn on Wi-Fi on your computer or mobile device and connect to your network. If the computer is connected to the network with an Ethernet cable, temporarily disconnect the cable and use the Wi-Fi connection during the setup.
• Enable Bluetooth for an HP Smart app setup: Enable Bluetooth on your computer or mobile device so that HP Smart can detect the printer during the setup.  Source: How to scan with an HP printer > FAQ > Why can't I connect my wireless printer or scan over the network?
• HP Smart requires that you sign into the application using your HP Account credentials.
• When working through a browser to access HP Smart, be sure you have Cookies enabled.  If cookies are enabled and you are having trouble, clear Cache and Cookies.   And / Or … Try a different browser – assign that browser as the Default. (Note:  Chrome not working?  Use / Assign a different default browser.)
• Where possible, HP Smart benefits (likes) having the Full Feature Software / full driver printer software installed.  For example, full driver provides access to Shortcuts and Printing Preferences.
• “Share” to email – Before using Share, add your sender email address to the Windows Mail application

• Document includes the HP Smart application download links for Windows and Mobile devices, plus an FAQ section to assist with questions / issues.
  •  FAQ examples: 
    • What are the requirements to use the HP Smart app?
    • Which printers are compatible with the HP Smart app?
    • Why do I need to sign in or create an account to use the HP Smart app features?
    • Which languages does the HP Smart app support?
  • Older versions of the HP Smart app no longer support the required login feature.
  • Update the application to the latest version to access / use HP Smart

Help Here:  Unable to download and install the HP Smart printer app

and

Check / Update  >> Every device (computer(s) and mobile) where HP Smart is installed should be running the latest version of the HP Smart application available for that device platform (Operating System / Version).

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HP Printer Home Page - References and Resources

Learn about your Printer  - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

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HP OfficeJet Pro 6230 ePrinter series